Job Title: Office Manager
Location: Home office-Englewood, Colorado
Company: Mile High Denture and Implant Centers

Salary Range: 28-34.00 DOE

Overview:
Mile High Denture and Implant Centers are a growing network of state-of-the-art dental and specialty dental practices in Colorado Springs and Denver, with plans for further expansion throughout the state. Our commitment to excellence has resulted in consistent customer satisfaction scores exceeding 9.5 out of 10. As we continue to grow, we are seeking a dedicated and experienced Dental Office Manager to ensure the profitability and operational success of our practices while delivering exceptional patient experiences.

Role Overview:
The Dental Office Manager will be responsible for creating and maintaining a profitable and efficient office environment. This includes overseeing day-to-day operations, developing staff, ensuring exceptional patient care, and driving business growth. The ideal candidate will embody our core values and lead by example to foster a positive, high-performance workplace.

Why Join Us?

We offer a state of the art dental environment that is engaging, and professional

Complete benefits Package including Medical, Dental, Vision, Matching 401k, PTO, Holiday Pay and more

Competitive pay, semi-monthly payroll, and direct deposit

Professional development opportunties, training, and continuing education

Core Responsibilities:

Patient Experience & Front Office Operations

• Oversee and optimize all front desk operations to ensure a smooth, welcoming, and professional patient experience.

• Manage patient scheduling, including complex multi-step treatment plans for All-on-4 and implant cases.

• Supervise check-in/check-out processes, ensuring accuracy in documentation, consent forms, and pre/post-op instructions.

• Monitor and maintain HIPAA compliance at all patient interaction points.

Treatment Coordination Support

• Work closely with treatment coordinators to ensure timely patient education, case presentation, and financial discussions.

• Track and follow up on large or staged treatment cases (e.g., surgical to restorative transition).

• Help coordinate lab communication for prosthetics and ensure accurate records, shade matching, and delivery timelines.

Financial Management & Insurance

• Oversee billing processes and ensure accuracy of claims submission for high-value procedures (implants, prosthetics).

• Review and manage treatment estimates, pre-authorizations, and patient financing options (e.g., CareCredit, LendingClub).

• Maintain and analyze production and collection reports; optimize insurance utilization without compromising clinical standards.

• Handle complex insurance coding related to implant and prosthetic cases.

Team Leadership & HR

• Recruit, onboard, and train front office and administrative staff.

• Conduct regular team meetings and performance reviews; promote continuing education and cross-training.

• Enforce clinic policies, professional appearance standards, and patient service protocols.

• Foster a culture of excellence, empathy, and accountability.

Technology & Clinical Support Coordination

• Oversee scheduling and maintenance of advanced technology (e.g., CBCT scanner, 3D printers, CAD/CAM systems).

• Coordinate with clinical staff to ensure seamless integration of digital workflows for implant planning and prosthetic design.

• Support documentation for surgical guides, digital impressions, and implant tracking systems.

Inventory, Vendors & Lab Relations

• Manage relationships with dental labs specializing in implant and prosthetic work; ensure timely communication and quality control.

• Oversee ordering and inventory of surgical kits, implant components, prosthetic parts, and digital materials.

• Collaborate with the clinical director or lead dentist to evaluate and streamline vendor partnerships.

Compliance & Quality Assurance

• Ensure compliance with OSHA, CDC, and state board regulations.

• Coordinate credentialing and continuing education tracking for all providers.

• Implement quality assurance protocols to monitor treatment outcomes and patient satisfaction for implant and All-on-4 procedures.

Marketing & Growth Support

• • Collaborate on internal and external marketing campaigns focused on implants, All-on-4, and advanced prosthetics.

  • Monitor and respond to patient reviews, inquiries, and social media feedback.

  • Track referral patterns and support professional relationship-building with specialists or GP offices.

• Proven track record in Dental operations and leadership 
• Strong understaning of implants, all on fours, and dental prosthetics
• Strong time management and organiational skills
• Advanced skills with dental practice management softward (Denticon is a plus)

This role is based in a professional office environment, utilizing standard office equipment such as computers, phones, and photocopiers.

• The position may require occasional lifting of office supplies up to 20 pounds.

• Must be able to stand, walk, and perform tasks that require manual dexterity throughout the workday.

• A college degree in business or a related field is preferred, along with at least one year of business or managerial experience.

• An equivalent combination of education, training, and experience will be considered.

This job description is not intended to be exhaustive. The duties and responsibilities outlined may evolve as needed to meet the needs of the organization.

If you are a motivated and experienced office manager with a passion for providing excellent patient care and driving operational success, we encourage you to apply.

As assigned by your Regional Manager, VP of Operations, and or COO.