Job Title: Dental Office Manager
Location: Interquest and I25, Colorado Springs 
Company: Exceptional Smiles- Dr. Gregory Solich 

Overview:
At Exceptional Smiles, Dr. Gregory Solich and our carefully cultivated team of dental professionals provide comprehensive dentistry for Colorado Springs and all of our neighbors. With services ranging from regular preventive care to restorative dentistry, dazzling cosmetic treatments, and other specialty services you won’t find just anywhere, we are pleased to provide high-quality dentistry for our entire region. Keep reading to learn more about what we have to offer — then request an appointment with the Colorado Springs dentist your neighbors trust! We are looking for an experienced Dental Office Manager to lead our team.

Role Overview:
The Office Manager will be responsible for creating and maintaining a profitable and efficient office environment. This includes overseeing day-to-day operations, developing staff, ensuring exceptional patient care, and driving business growth. The ideal candidate will embody the company's core values and lead by example to foster a positive, high-performance workplace.

Why join Exceptional Smiles? 

We are a state of the art dental practice offering a pleasant office environment

Competitive hourly rate up to 32.00/hr DOE

Full Benefits package, including: medical, dental, vision, PTO, holiday pay, matching 401K, professional career path, paid training and more

Core Responsibilities:

Customer Experience Leadership:

• Deliver exceptional customer service, ensuring a "wow-level" patient experience at every touchpoint.

• Build rapport with patients to facilitate comprehensive dental care acceptance.

• Present treatment plans and financing options, ensuring patients understand their options and costs.

• Oversee the implementation of office protocols that enhance patient satisfaction and streamline operations.

• Resolve patient concerns effectively and ensure consistent, high-quality care.

Financial & Operational Management:

• Develop and manage the office’s annual budget to ensure profitability.

• Monitor and report on key performance metrics, providing insights to the management team.

• Ensure adherence to cash management, accounting protocols, and other financial procedures.

• Optimize office operations by managing schedules, coordinating staff meetings, and maintaining office supply inventories.

Staff Management & Development:

• Lead, train, and develop office staff to meet company standards.

• Conduct semi-annual performance reviews and provide ongoing training and professional development.

• Foster a positive office culture that promotes teamwork, accountability, and a great place to work.

• Coordinate staffing schedules, manage time-off requests, and ensure appropriate coverage for all roles.

Growth & Expansion Leadership:

• Assist in the launch and stabilization of new offices, including hiring staff, establishing protocols, and ensuring smooth operations.

• Support recruitment and onboarding of new doctors, ensuring they are integrated into the practice effectively.

• Proven experience as an Office Manager or in a similar managerial role in a dental or healthcare setting.

• Strong leadership, communication, and organizational skills.

• Ability to manage budgets, analyze financial reports, and track key performance metrics.

• Proficiency in office management software, including practice management systems, Excel, and Word.

• Ability to handle patient concerns and inquiries professionally and efficiently.

• Knowledge of dental office procedures and the ability to understand and apply financial and legal documents.

This role is based in a professional office environment, utilizing standard office equipment such as computers, phones, and photocopiers.

• The position may require occasional lifting of office supplies up to 20 pounds.

• Must be able to stand, walk, and perform tasks that require manual dexterity throughout the workday.

• A college degree in business or a related field is preferred, along with at least one year of business or managerial experience.

• An equivalent combination of education, training, and experience will be considered.

This job description is not intended to be exhaustive. The duties and responsibilities outlined may evolve as needed to meet the needs of the organization.

If you are a motivated and experienced office manager with a passion for providing excellent patient care and driving operational success, we encourage you to apply.

As assigned by your Regional Manager, VP of Operations, and or COO.