Job Title: Office Manager
Location: Jarrell, Texas
Company: Jarrell Family Dentistry 

Overview:
Located in the heart of Jarrell, Texas, our family dental practice is led by a skilled and compassionate general dentist who is committed to delivering top-quality care in a welcoming environment. As part of a growing network of modern dental and specialty practices across Texas and Colorado, we pride ourselves on creating exceptional patient experiences — consistently earning satisfaction scores of 9.5 out of 10 or higher. With continued growth on the horizon, we’re looking for an experienced and motivated Office Manager to help ensure smooth day-to-day operations, drive practice performance, and support our mission of providing outstanding dental care to the community. 

Role Overview:
The Office Manager will be responsible for creating and maintaining a profitable and efficient office environment. This includes overseeing day-to-day operations, developing staff, ensuring exceptional patient care, and driving business growth. The ideal candidate will embody the company's core values and lead by example to foster a positive, high-performance workplace.

Core Responsibilities:

Customer Experience Leadership:

• Deliver exceptional customer service, ensuring a "wow-level" patient experience at every touchpoint.

• Build rapport with patients to facilitate comprehensive dental care acceptance.

• Present treatment plans and financing options, ensuring patients understand their options and costs.

• Oversee the implementation of office protocols that enhance patient satisfaction and streamline operations.

• Resolve patient concerns effectively and ensure consistent, high-quality care.

Financial & Operational Management:

• Develop and manage the office’s annual budget to ensure profitability.

• Monitor and report on key performance metrics, providing insights to the management team.

• Ensure adherence to cash management, accounting protocols, and other financial procedures.

• Optimize office operations by managing schedules, coordinating staff meetings, and maintaining office supply inventories.

Staff Management & Development:

• Lead, train, and develop office staff to meet company standards.

• Conduct semi-annual performance reviews and provide ongoing training and professional development.

• Foster a positive office culture that promotes teamwork, accountability, and a great place to work.

• Coordinate staffing schedules, manage time-off requests, and ensure appropriate coverage for all roles.

Growth & Expansion Leadership:

• Assist in the launch and stabilization of new offices, including hiring staff, establishing protocols, and ensuring smooth operations.

• Support recruitment and onboarding of new doctors, ensuring they are integrated into the practice effectively.

• Proven experience as an Office Manager or in a similar managerial role in a dental or healthcare setting.

• Strong leadership, communication, and organizational skills.

• Ability to manage budgets, analyze financial reports, and track key performance metrics.

• Proficiency in office management software, including practice management systems, Excel, and Word.

• Ability to handle patient concerns and inquiries professionally and efficiently.

• Knowledge of dental office procedures and the ability to understand and apply financial and legal documents.

This role is based in a professional office environment, utilizing standard office equipment such as computers, phones, and photocopiers.

• The position may require occasional lifting of office supplies up to 20 pounds.

• Must be able to stand, walk, and perform tasks that require manual dexterity throughout the workday.

• A college degree in business or a related field is preferred, along with at least one year of business or managerial experience.

• An equivalent combination of education, training, and experience will be considered.

This job description is not intended to be exhaustive. The duties and responsibilities outlined may evolve as needed to meet the needs of the organization.

If you are a motivated and experienced office manager with a passion for providing excellent patient care and driving operational success, we encourage you to apply.

As assigned by your Regional Manager, VP of Operations, and or COO.