Dental Office Manager – Job Description

Job Title: Dental Office Manager

Location: Jarrell, Texas
Employment Type: Full-Time

Job Summary

The Dental Office Manager is responsible for overseeing the daily administrative operations of the dental practice. This role ensures efficient office workflow, excellent patient experience, proper staff coordination, and financial performance of the practice. The Office Manager serves as the primary point of contact for administrative staff and supports clinical staff to ensure smooth practice operations.

Key Responsibilities

Office Operations

• Manage daily operations of the dental office to ensure efficiency and organization.

• Oversee appointment scheduling, patient flow, and front desk operations.

• Maintain office policies and procedures.

• Ensure compliance with HIPAA, OSHA, and other regulatory requirements.

Staff Management

• Supervise and support front office staff and administrative team.

• Coordinate hiring, onboarding, training, and performance evaluations.

• Create and manage staff schedules and coverage.

• Foster a positive, professional work environment.

Patient Relations

• Ensure high levels of patient satisfaction and customer service.

• Handle patient concerns, complaints, and escalations professionally.

• Monitor patient communication including calls, emails, and reminders.

Financial Management

• Oversee billing, insurance verification, and claims processing.

• Monitor accounts receivable and collections.

• Manage office budgets, financial reporting, and supply costs.

• Coordinate with insurance companies and ensure accurate patient billing.

Administrative Duties

• Maintain patient records and office documentation.

• Manage vendor relationships and order office supplies.

• Track productivity metrics and prepare operational reports.

• Implement systems to improve office efficiency and profitability.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.

• 2–5 years of experience in dental office management or healthcare administration.

• Knowledge of dental practice management software.

• Understanding of dental insurance, billing, and coding procedures.

• Strong leadership, organizational, and communication skills.

Skills & Competencies

• Leadership and team management

• Patient service and conflict resolution

• Financial and billing knowledge

• Multitasking and time management

• Attention to detail

• Problem-solving and decision-making

Work Environment

• Fast-paced dental office setting

• Primarily desk and administrative work with occasional interaction with clinical staff and patients

• Standard office hours with occasional extended hours if needed

Benefits

• Health, dental, and vision insurance

• Paid time off

• Retirement plan

• Continuing education opportunities

• Employee discounts on dental services